① Service fee
Accompaniment, interpreting, assessment, follow-up
Priced by the day or by the visit; see the table below. This is our main revenue.
PRICING
Our full price list, in public.
Every line of it.
Most operators in this market don't publish prices, because a price is where a margin hides. We publish every line, so you can hold it up against anyone else's.
01 / 08
Three layers of cost — only the first one is our income
② Coordination fee
Trip planning, institution liaison, contingency handling
A flat ¥800 per case, never a percentage. The more expensive the trip, the same we earn.
③ Pass-through costs
Medical fees, lodging, transport
You pay the hospital, the hotel, the driver directly. We never touch it and earn nothing on this layer.
We take no margin on layer ③. Whatever discount we negotiate is passed to you in full.
02 / 08
Daily accompaniment rates
| Option | Duration | Price | Market reference |
|---|---|---|---|
| Bilingual accompaniment (incl. border transfers) | 8 hours / day | ¥1,280 | Market ¥1,080–1,280 |
| Bilingual accompaniment | 4 hours / half day | ¥880 | Market ¥680–688 |
| Three or more consecutive days | 8 hours / day | ¥1,220 | — |
| Six or more consecutive days | 8 hours / day | ¥1,180 | — |
| Mandarin accompaniment | 4 hours | ¥320 | Market ¥218–330 |
| Mandarin accompaniment | 8 hours | ¥580 | Market ¥338–500 |
| Cantonese / Teochew accompaniment | 4 hours | ¥380 | Market ¥268 |
| Cantonese / Teochew accompaniment | 8 hours | ¥680 | Market ¥528 |
| Night emergency accompaniment | 4 hours | ¥480 | Market ¥360–458 |
| Overtime | Per hour | ¥100 / ¥160 | Market ¥68–120 |
Overtime has two rates by language: ¥100 Mandarin, ¥160 bilingual. The consecutive-day discount is already included and does not stack.
03 / 08
Optional modules
| Module | Price | What's included |
|---|---|---|
| Pre-operative assessment | ¥680 | Records compiled, institutions matched, plan advised (remote, within three working days) |
| Post-operative follow-up | ¥300 / visit | Every two weeks, six visits over three months |
| Cross-border transfer | ¥250 / journey | One-way border or airport transfer |
| Per-case insurance | ¥150 / case | Professional indemnity plus accident cover, passed through at cost |
| Long-stay placement advisory | ¥3,800 | Three due-diligence reports, accompanied viewings, help with the contract |
| Annual family membership | ¥2,800 / year | Unlimited remote consultation, appointment reminders, next year's trip planned |
| Consultation on your behalf | ¥380 | Records organised, questions put to the doctor, instructions recorded and reported back |
| Collect reports / prescriptions | ¥220 | Within two hours |
04 / 08
Three packages — find the one that fits
Package A · Surgery day only
1 day
Bilingual accompaniment, 1 day
¥1,280
Pre-operative assessment
¥680
Per-case insurance
¥150
Service fee subtotal
¥2,110
Coordination fee
¥800
Total payable to us
¥2,910
Medical fees, lodging and transport paid directly, reimbursed at cost.
Package B · The key days
3 days
Bilingual accompaniment, 3 days × 1,220
¥3,660
Pre-operative assessment
¥680
One post-operative follow-up
¥300
Per-case insurance
¥150
Service fee subtotal
¥4,790
Coordination fee
¥800
Total payable to us
¥5,590
For clients who only need someone present on the surgery day and the two days after.
Package C · The whole course
6 days
Bilingual accompaniment, 6 days × 1,180
¥7,080
Pre-operative assessment
¥680
Three post-operative follow-ups × 300
¥900
Per-case insurance
¥150
Cross-border transfers, 2 journeys × 250
¥500
Service fee subtotal
¥9,310
Coordination fee
¥800
Total payable to us
¥10,110
Implant treatment (reference) about ¥26,000, paid to the hospital; lodging for five nights (reference) about ¥3,500, paid to the hotel.
Take Package C: total outlay around ¥40,000, of which ¥10,110 comes to us. The other ¥30,000 goes straight to the hospital and the hotel and never enters our accounts.
05 / 08
These are the things we don't earn on.
- 01No referral commission from hospitals.
- 02No mark-up on medical fees.
- 03No margin on lodging.
- 04No selling "specialist slots", no queue-jumping.
- 05No "success deposit".
- 06No charging by outcome.
If we ever start earning on any of these, stop working with us immediately. This rule is written into the service contract, and breach entitles you to a full refund.
06 / 08
Why we cost 20–30% more than the market
You may well compare our rate with ¥238 for four hours. That's a fair comparison — but it isn't the same thing.
| What we add | What it costs |
|---|---|
| Certified companions, background-checked | Training and vetting |
| Professional indemnity and accident cover on every case | ¥150 / case |
| Bilingual capability (English / Cantonese / Teochew) | Labour premium |
| Cross-border coordination (border, itinerary, lodging) | Labour |
| A point-by-point record of every exchange, plus a daily report to the family | Labour |
| Compliance with the Basic Requirements for Socialised Medical Accompaniment Services | Institutional compliance cost |
If all you need is "someone at the hospital with them", the ¥238-for-four-hours service on the market is entirely adequate, and we are not the better-value choice. We are built for the cases that cross languages and cities, and need somebody accountable for the result.
07 / 08
Refunds and rescheduling
| Timing | Policy |
|---|---|
| More than 7 days before the service starts | Full refund |
| 3–7 days before | 70% refund |
| 24–72 hours before | 50% refund |
| Within 24 hours | No refund; one free reschedule |
| Service already started | Refunded by unused days |
| Cancelled for medical reasons | If the doctor reschedules or the patient is unwell, full refund or free reschedule on production of evidence. |
08 / 08
Pricing questions
Why doesn't the quote include medical fees?
Because medical fees vary with the person and the plan, and must be paid by you directly to the hospital. Collecting them would blur responsibility, and might leave you thinking we earn something in the middle.
Can I buy a half day only?
Yes. A half day is ¥880. But for cross-border clients we'd generally suggest at least one full day, since border crossings and waiting times are hard to control.
Can you guarantee a particular specialist?
No. We don't promise any specialist's slot, and we don't jump queues. What we can do is match your condition to a suitable institution and clinician, and book through the normal channel.
What if something goes wrong with the treatment?
Clinical responsibility rests with the medical institution; we take no part in diagnosis or treatment. Our responsibility is the service: accompanying, interpreting, recording, coordinating, and helping you complain. That is also why we carry professional indemnity cover.
Why are some operators cheaper?
Possibly no insurance, no registered entity, no bilingual staff — or a margin hidden inside the medical fee or the lodging. We suggest you take our six "what we don't earn on" points and ask them one by one.
Can the annual membership offset service fees?
No. The ¥2,800 annual membership covers unlimited remote consultation and a year of appointment reminders. It is a separate product and does not offset per-case fees.
I'd like to know what my case would cost.
Tell us the course of treatment and how many people. Within 15 minutes you get an itemised quote, laid out exactly like the three above.